FAQs

FAQs2018-05-17T15:40:12+00:00

Our care team has listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions.

How can I make a complaint or compliment?2017-07-12T15:41:54+00:00

At MF Care Management we always welcome feedback. Whether it is positive or negative, we view this as something that may help us improve the service.

Any complaints that you may have, regardless of its nature, will always be given the highest priority.

In the first instance, we would always encourage you to contact us direct so that your complaint can be dealt with and resolved immediately.

Can I change or discontinue my service?2017-07-12T15:42:52+00:00

You can change the number or type of services we provide to your loved one whenever it’s necessary. We understand the care situation can quickly change, so we’re as flexible as possible with your loved one’s care. Plus, you’re never bound to a long-term contract, so you can discontinue your relationship with MF Care Management at your discretion.

Can you give medications?2018-10-26T14:40:23+00:00

All care workers are trained to give medications. Care workers can remind you to take medication, prompt to take medication from a blister pack supplied by your pharmacist or administer medication from its original box.

We can collect or return medication to the pharmacy.

Will I always receive care from the same care worker?2017-07-12T15:44:15+00:00

Our goal is to establish a long-term relationship with your loved one. Should your family want to request another care worker for any reason, we’ll search for a match until your family is happy. We understand that a strong rapport and trust with a care worker is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one care worker in a given week. If your family requires multiple care workers, our goal is the same: we want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.

How much will my care cost?2017-06-19T16:51:48+00:00

Personal care is free at point of delivery to everyone in Scotland aged 65 years and over who has been assessed by the Local Authority as needing it.

Self-Directed Support
This enables service users to have choice control and independence and allows more flexibility over the care and support provided.

Every Scottish local authority must offer those who are eligible the opportunity to direct their own support.

For further information and guidance please visit the Self Directed Support Scotland website or you may prefer to contact MFCM where someone from our team will be able to advise you.

Private Care £19.00 per hour

Are you fully insured?2017-07-12T15:45:11+00:00

MF Care Management and all care staff have full employee and company liability insurance up to 10 Million Pounds.

Are your care workers trained and police checked?2017-07-12T16:11:57+00:00

Before commencing employment all care staff undertake a formal induction training as specified in the staff induction Training Record which is designed to meet the service needs of users, and supported by refresher training at regular intervals.

Care staff must personally sign a Confidentiality Agreement requiring each member of staff to keep strictly private and confidential any information relating to service users, employees and the business of the Company.

All staff undergo an enhanced police check under the Protection of Vulnerable Groups Scheme to ensure the safety and well-being of our service users.